It is my privilege to recommend Kathleen Lipscomb as a planner (both for financial and long term care) for your aging parent. We had no idea where to start; her wealth of knowledge with retirement homes in the area was much appreciated. Kathleen recommended several long term care facilities that best fits the needs of … Continue reading Relaxed and Comforting

We appreciated Kathy’s knowledge and practicality in dealing with health insurance matters and some of those details about health care, that, unfortunately, if you do NOT know a person like her, you find yourself lacking in quite important information.  She is genuinely helpful, honest and straightforward. Kathleen Lipscomb will guide you in whatever your current … Continue reading Genuinely Helpful, Honest and Straightforward

Kathy helped me immensely with my individual health insurance policy; when I had multiple claims denied for dubious reasons.  Her strategies and deep knowledge provided guidance as I was faced with critical tactical choices about how to appeal the decisions and approach the right agencies at the right times. After many months I was finally … Continue reading Strategy and Deep Knowledge

My mother, who is 91 years old and lives alone, experienced a fall, resulting in a wrist fracture, severe bruising, a mild concussion, and a very nasty contusion five weeks ago.  My mother does not recall how she fell.  I am concerned that this might happen again, and perhaps with more serious consequences. I did … Continue reading Nothing Slips through the Cracks

My mother, who is 91 years old and lives alone, experienced a fall, resulting in a wrist fracture, severe bruising, a mild concussion, and a very nasty contusion five weeks ago.  My mother does not recall how she fell.  I am concerned that this might happen again, and perhaps with more serious consequences. I did … Continue reading Gave Me Confidence

Handling our mother’s aging life issues became too difficult, even with four of us, her children, to split the duties. We contracted KL Services to provide us with expertise on many matters. Kathy was able to organize the mountain of medical bills, coordinate medicine schedules, navigate insurance company problems, and most importantly communicate calmly and … Continue reading Only the Best for Your Aging Parent

My mother has been in and out of the hospital and rehabilitation facilities over the the past three years. My wife unexpectedly died in May, 2011.  It has been a very stressful few years. Kathy assisted my sisters and me with questions relating to our Mother’s care and care/support options during one of the hospital … Continue reading Vital Information on Patient Rights

My mother has been in and out of the hospital and rehabilitation facilities over the the past three years. My wife unexpectedly died in May, 2011.  It has been a very stressful few years. Kathy assisted my sisters and me with questions relating to our Mother’s care and care/support options during one of the hospital … Continue reading Once Again Living Independently

I have known Kathy personally and professionally for over 20 years.  When we met at work she exhibited a steadfast work ethic and thorough commitment to each project. She is diligent, timely and possesses excellent communication skills.  Kathy keeps current with industry trends and has the personality to motivate those with whom she works to … Continue reading Current with Industry Trends

Kathy is a consummate professional.  She has a unique ability to grasp complex business concepts as well as to think strategically in the ‘big picture’. In working with her, it always amazed me how well she could think ahead and foresee things others could not.

My mother in Florida suddenly decided to move into an assisted living facility. I was unexpectedly left with the project of emptying and selling her condo. I was able to accomplish that part. The nightmares started later. The problem was that I live in Illinois! Mom was settled but I was not. I couldn’t believe … Continue reading A Long Distance Life Saver

I contacted Kathy regarding a bill we received for an outpatient procedure. We had gotten nowhere with phone calls to the provider billing department. She extensively reviewed our information and wrote detailed letters for us to dispute the bill with our insurance company and provider of procedure. I would highly recommend her services to navigate … Continue reading Medical Billing Assistance

I requested guidance from KL Services for questionable line items in a bill for a medical procedure. Kathy reviewed my charges and suggested that I submit a letter to my healthcare provider and obtain more details about the items.  It was determined that there were errors in the original bill.  As a result, my out … Continue reading Billing Issue Resolved

Kathy helped in resolving a billing issue related to emergency care services. She offered timely and insightful advice in navigating the unfamiliar world of health care insurance policy and bureaucracy. She offered direction and options to a path toward resolution based on her vast knowledge and background in the health care industry. I highly recommend … Continue reading Compassionate and Sound Advisor